Customer Care
We’re here to make your experience with Valèvida seamless and enjoyable. Below you’ll find everything you need to know about shipping, returns, and how we keep your information safe.
📦 Shipping & Delivery
We currently ship across the U.S. using reliable, trackable carriers (UPS). Orders are processed within 1–2 business days and typically arrive within 3–7 business days, depending on your location. You’ll receive tracking information as soon as your order ships.
Shipping Rates:
- One bottle: $5 flat fee
- Two bottles: $9 flat fee
- Three or more bottles: Free shipping
Free shipping
🔄 Returns & Exchanges
Because our product is a food item, we’re unable to accept returns. However, if there’s an issue with your order, please don’t hesitate to reach out at johanna@tastevalevida.com — we’ll do our best to make it right.
🌿 Quality Guarantee
We stand by the quality of our olive oil. Valèvida is cold-pressed the day the olives are harvested and bottled for optimal freshness. If your bottle arrives damaged or compromised, contact us and we’ll take care of it.
🔒 Secure Checkout
Your information is safe with us. We use industry-standard SSL encryption to protect your payment and personal data.
🕊 Privacy
We respect your privacy — always. Your data will never be sold or shared. For full details, please see our Privacy Policy.
Still have questions? Visit our FAQs →