Customer Care

We're here to make your experience with Valèvida seamless and enjoyable. Below you'll find everything you need to know about shipping, returns, and how we keep your information safe.

📦 Shipping & Delivery

We currently ship across the U.S. using reliable, trackable carriers. Orders are processed within 1–2 business days and typically arrive within 3–7 business days, depending on your location. You'll receive tracking information as soon as your order ships.

🔄 Returns & Exchanges

Because our product is a food item, we're unable to accept returns. However, if there's an issue with your order, please don't hesitate to reach out at johanna@tastevalevida.com — we'll do our best to make it right.

🌿 Quality Guarantee

We stand by the quality of our extra virgin olive oil. Valèvida is cold-extracted within hours the olives are harvested and bottled for optimal freshness. If your bottle arrives damaged or compromised, contact us and we'll take care of it.

🔒 Secure Checkout

Your information is safe with us. We use industry-standard SSL encryption to protect your payment and personal data.

🕊 Privacy

We respect your privacy — always. Your data will never be sold or shared. For full details, please see our Privacy Policy.

Still have questions? Visit our FAQs →